- delivering customer service
- обслуживание клиентов
English-Russian IT glossary. 2014.
delivering customer service
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Customer retention — is the activity that a selling organization undertakes in order to reduce customer defections. Successful customer retention starts with the first contact an organisation has with a customer and continues throughout the entire lifetime of a… … Wikipedia
Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… … Wikipedia
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Service (economics) — A service is the non material equivalent of a good. A service provision is an economic activity that does not result in ownership, and this is what differentiates it from providing physical goods. It is claimed to be a process that creates… … Wikipedia
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Service-oriented modeling — cite book |last=Bell |first=Michael|title=Service Oriented Modeling: Service Analysis, Design, and Architecture|year= 2008 |publisher=Wiley Sons|isbn=978 0 470 14111 3 |chapter=Introduction to Service Oriented Modeling] is a software development… … Wikipedia
Service innovation — Business Week, March 29, 2007, stated that Service Innovation is The Next Big Thing .ref|BusinessWeekThe story discusses the not for profit consortium called the [http://www.thesrii.com/index.asp?current=one sub=none Service Research Innovation… … Wikipedia
